We will accept returns of non-perishable items returned in as-new and re-sell-able condition, returned to us within 30 days and will refund 100% of the price paid.

We operate a 30 day returns policy (including bank holidays and weekends), starting from the date shown on your invoice. We’ll process your refund or exchange within 7 working days after receipt of your return.

It is your responsibility to pay the return postage and make sure you send the return using a recorded & tracked service, as we cannot refund any lost, missing or damaged parcels. It will be your responsibility to claim.

For walk-in customers, you must return the goods with proof of purchase in store.

If an item has been damaged in transit please inform us via email within 24 hours of receiving the products or delivery. Please provide a photographic proof of the damaged item(s) and information regarding the product name / type, quantity etc. Please also include your order number and contact details and if you would prefer an exchange or refund. Photographic proof is a MUST for every claim.

If a product is non-consumable please inform us via email and include your order number and contact details. Customers who order a phone card, top up or subscription may be required to directly contact the telecoms company for further assistance and possible refunds or exchanges.


All refunds will be issued back to the original payee and method of payment (Paypal or Bank Transfer). 

For bank transfer payment we need your bank details to process your refund, you can send us via Email (, via Facebook messenger (Jheff FilFoods) or via our Facebook Page (FilFoods).

Refunds may take between 3-5 working days to be processed and appear back on your card or account. 

Any discount coupon or voucher issued is not convertible to cash.

We are unable to refund any postage or carriage charges for any returns & for Phone card, Top Up and Subscription services we are not able to offer a return of lost credit or lost time.